Improving Self Service Tools

The brief was to demonstrate ways to improve a complex decision process such as buying a boiler and booking installation. This was was integrated into a tool that provided tracking and live time information as well as an improved customer account section.





At this stage this was to communication the steps and customer journey the user would take, rather than design. The elements are to communicate the strategy and functionality which would be iterated into a design.


The account home page with a conceptual dashboard and the order tracking integrated in for a seamless customer journey and to have everything in one place.

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