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Delivering Future Web Services For Banks

Workshop outputs – white boarding and creating user stories


Mobile app development for Royal Bank of Scotland. Responsibility for developing the strategy and presenting at the executive level. Ran a series of workshops to capture the requirements from the business leaders and brain storm ideas. Created interactive prototypes and user journey maps to illustrate the solution.

  • Prototyping using Axure
  • Development of customer journeys
  • Market and user research
  • Audience segmentation and personas
  • User journeys, task analysis and scenarios



Multi-channel experience modelling

Multi-channel experience modelling



Running participatory design sessions with key stakeholders


Voice services

App will have voice services and include voice authentication

















Journey of statement window