Workshop outputs – white boarding and creating user stories
Mobile app development for Royal Bank of Scotland. Responsibility for developing the strategy and presenting at the executive level. Ran a series of workshops to capture the requirements from the business leaders and brain storm ideas. Created interactive prototypes and user journey maps to illustrate the solution.
Prototyping using Axure
Development of customer journeys
Market and user research
Audience segmentation and personas
User journeys, task analysis and scenarios
Multi-channel experience modelling
Running participatory design sessions with key stakeholders
App will have voice services and include voice authentication
Journey of statement window
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