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Gorillaaxure
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Gorilla User Experience (UX) Using Axure

Experiments in attention and concentration show that when people are concentrating on something and doing a task they often miss other information.  This has big implications for UX design as well as collecting the requirements and running workshops.

Suppose you are running a workshop for a new retail site and you have a group of stakeholders in the room each with their own agenda. It is important to sketch out the end to end scenario first as a walking skeleton. This is so that everybody understands it as a single process.

This is often the situation where a product manager may have an objective of people browsing their products and hitting “add to basket”. For them that is where the journey ends. The shopping basket (funnel) is some else’s problem. But it is not. Statistics will show that it is the payment screen that is the most abandoned. Rarely do you see a product manager care about that.

Most UX people probably know the 200 lb invisible gorilla experiment. When people are concentrating on doing a task a 200 lb gorilla can literally disappear.

What it demonstrates is that people complete the task despite it. This also works in reverse.  Axure is my gorilla. I have used it workshops and have “live” mocked stuff up. The first part of the workshop I explain what I am going to do and how it works and what will happen at the end. It may seem strange to some people at first but as things get going no one pays attention to me they are all focused on the screen and completing their tasks as well.

The sessions still contain all the usual white boarding, post it sessions, sketching and open discussions. What I do is make sure that everything is captured so that nothing is lost. I do this by having some prep work done beforehand to allow me work in real time and turn the outputs into a clickable journey. The tarting up can be done later. After the workshop.

Generally 20-30% of all information from workshops is lost. Those photos of the post it notes boards are often missing key bits of detail. The flip chart scrawlings sometimes need a translator and are open to interpretation. Participants leave unclear whether the output was good or not until they see it later. By then their memories are subject to their view.

By capturing the information in the room I can play it back at the end. People can immediately see what was accomplished and reach conscientious on the value of workshop. Plus I will still have the original photos of all the boards and post it notes to add to the deck and show the process of getting there.

Just in case you do not know the Invisible Gorilla story, read more on bigthink.com.

 

january 21010 632

Participatory Workshops Deliver Higher Value

Participatory workshops are not spectator sports. Participatory workshops are engaging, dynamic and are productive. At the end of the day there is something to show for all that time spent. Progress & value.

It is no wonder some people loath workshops. Sitting in a room for hours on end with a bunch of people not of your own choosing , classroom style, can be pure hell. The problem is that workshops often cater to the opinionated loud mouths who have read the book on assertiveness and have taken it to heart. They are the ones who want to stand at the front and be in charge or heckle from the back. In a workshop no one should be in charge. Moderate or guide, yes but that is different. At the end of the workshop this can result in negative feedback from some one who did not get their say and feels disgruntled.

Consider running workshops aimed at involving everyone and taking a more considered view. Look for innovative ideas to get people engaged.  Participatory workshops involve people and get them actively involved to foster real collaboration.

The principals are simple:

  • Seeing is believing, show rather than tell
  • If you must tell use stories, metaphors and anecdotes
  • Influencing instead of arguing or debating
  • Transparency to foster open discussions
  • Everyone has an equal say
  • Everyone is here for a reason
  • Suggestions are welcome and people are encouraged to speak up
  • We want questions as we seek to understand
  • We do not judge
  • Have fun

 

I use everything from white boarding to sketch pads and make extensive use of sticky notes. Later after a of couple initial workshops I may use clickable simulations and flows to project onto the white board and invite people to draw on top of it or fill in the blanks.

You can also consider projectors to project templates onto a white board from a tool like Axure to provide a talking point with a clickable simulation and capture feedback real time. Get people up drawing and filling in the blanks. Have people take turns presenting their ideas and thoughts and ensure everyone has a say. In workshops interactive tools can be used to great effect once enough initial information has been to bring the user journeys to life. Modifications can be made on screen during “think out loud walk-throughs”.

Activities for a positive outcome:

  • Plan the activities and get the materials – post it notes, white boarding
  • Create a “parking lot” to note ideas and issues not on the agenda for another time to keep the flow
  • Ask “what if” questions to get feedback from people who maybe less vocal
  • Break large groups up into smaller groups and assign tasks
  • Have other people take turns presenting
  • Have a goal and define what good looks like at the start
  • Allow people to take breaks to check messages
  • Capture the information and playback at the end to demonstrate what was accomplished
  • Feedback actions and plan the follow up activities
  • Ensure the right people are in the room – no spectators
  • Choose a comfortable and welcoming room
  • Establish clear goals and boundaries
  • Do not forget the biscuits 😉